Top 11 Product Satisfaction Survey Questions for Questionnaire + Sample Template

11 product satisfaction survey questions for a product feedback questionnaire to be used for researching product use, satisfaction, improvements and above all, if customers are willing to recommend your product to others. Use this free sample survey and collect powerful insights from customers.


 
 
Considering your complete experience with our company, how likely would you be to recommend our product to a friend or colleague?
«Very UnlikelyVery Likely»
012345678910
 
How satisfied are you with our product based on the following criterias:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Overall quality
Value
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair, help desk)
 
 
How long have you used [PRODUCT]?
 
Less than 1 month
 
1 to 6 months
 
6 months to 1 year
 
1 to 2 years
 
2 years or more
 
Never used
 
 
How often do you use our product?

 
Once a week or more often
 
2 to 3 times a month
 
Once a month
 
Every 2-3 months
 
2-3 times a year
 
Once a year or less often
 
Do not use
 
 
Compared to products offered by our competitors, would you say that our product is:
 
Much better
 
Somewhat better
 
Almost the same
 
Somewhat worse
 
Much worse
 
Don't know or never used
 
 
Will you use or purchase our product again?
 
Definitely
 
Probably
 
Might or might not
 
Probably will not
 
Definitely, will not
 
Never used
 
 
When you contacted our customer service team, were all issues resolved to your complete satisfaction?
 
Yes, by the company or its representatives
 
Yes, by me or someone outside the company
 
No, the problem was not resolved
 
No problems/No contact with customer service
 
 
Would you like to mention anything specific in your experience with our product which was not asked in the survey?
   
 
 
Thank you for your feedback.

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