Technical Support Satisfaction Survey Questions + Sample Questionnaire Template

Technical support satisfaction survey questions to evaluate the effectiveness of support provided to customers. This sample questionnaire gathers insight on the quality of solution provided, overall satisfaction mesurement, time bound effectiveness etc.

How satisfied are you with the OVERALL quality of service you received?
Do you consider the problem resolved?
Was your question or issue resolved the first time you contacted technical support?
How satisfied are you with this particular phone support experience?
Did you attempt to use our online support web site before making this call?
If yes, how satisfied were you overall with this online support experience?
How satisfied are you with our technical support in general?
We sincerely appreciate any comments or suggestions you have. This will help us improve our service in the future.

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Need a longer questionnaire? Check out Exit Interview Questions (Long Template)