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User Interface Survey Questions + Sample Questionnaire Template

User interface survey questions are a questionnaire that aims to identify the areas of improvement in terms of the user interface of a product based on user opinions. Such a survey helps businesses to evaluate the current level of satisfaction with the interface of their product. It can help them to optimize the interface as most demanded by the user.

The main objective of any business is to increase sales and revenue. The user interface plays a vital role in achieving this goal. For any business to be successful in generating sales, the user or customer must be satisfied with the product and user experience. User experience is directly related to the user interface of the product. Having an attractive interface and ease of use to operate it will keep your customers happy and wanting to come back again. By conducting a user interface survey, it will enable a company to evaluate the current interface and find out areas of improvement to optimize the product as per the demand. According to the study by finance online, $13.6 billion is the estimated value of a website builder software market by 2027.

Following are the questions to understand the opinion of the user about the current interface of the product:


Considering your complete knowledge and experience about users' interface, how likely would you be to recommend a friend or colleague?
Very Unlikely
Very Likely
How satisfied are you with the following:
Very dissatisfied
Not satisfied
Neutral
Satisfied
Very satisfied
Quality of product/service
Responsiveness to your questions
Customer support availability
Features of the product/service
Payment process
User Friendliness of the product/service
Staff knowledge about the product/service
Overall product
How difficult is reading characters on the screen?
What is your opinion about organization of information on the screen?
Please state your level of agreement for the following:
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Use of terms throughout the system is consistent
Position of messages on the screen is consistent
Prompts for inputs are clear
System always informs about the progress of the task
Error messages are helpful
How difficult are the following operations?
Very difficult
Somewhat difficult
Neither difficult nor easy
Somewhat easy
Very easy
Learning to operate the system
Exploring new features by trial and error
Remembering names and commands used
To understand help messages on screen
User Friendliness of the system
Correcting your mistakes
On a scale of 1 to 5, 1 being the lowest and 5 being the highest, please rate the following:
Lowest
Highest
System speed
System reliability
Quality of the content provided on screen
Interface design of the system
Features of the product
Overall product
How often do you use our product?
What do you find best about our product?
Are there are comments/suggestion that can help us improve the user interface for our customers?

Top 3 reasons to use this interface survey template

1. Evaluate satisfaction level about product interface:This survey questionnaire helps businesses to evaluate the satisfaction level about the user interface of the product and improve it as per the demand.

2. Collect feedback about the information on the UI screen: This survey template helps to collect feedback from the user on the readability of the characters on the screen.

3. Measure the net promoter score of user interface: This survey questionnaire measures the net promoter score by calculating the difference between the percentage of people who are user interface promoters and detractors.

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