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QuestionPro Experience Day 2019

A day to talk, share, and learn about experience transformation.

November 14, 2019 9:00 AM - 6:30 PM JW Marriot, Austin, Texas

Grow your knowledge. Grow your circle.

Join us for our first customer event where you can meet fellow QuestionPro users, share ideas, and spend the day discussing innovative solutions that will influence your insights strategies.

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Network with others

Get to know fellow QuestionPro users and share thoughts and ideas that inspire growth

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Enlightened workshops

Our goal is to deliver thought-provoking sessions that open a new perspective for every attendee

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Tactical hands-on training

Join the interactive training workshop to learn best practices to utilize our tool to fit your specific needs

Speakers

Top-notch industry leaders ready to share their awesome knowledge

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Prabhakar Sundaram

Consumer and Shopper Insights

Energizer Holdings

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Richard Owen

CEO & Founder

CX Group

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Parag Vaish

Founder-in-Residence

Google

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Rogier Verhulst

Sr. Director Market Research - Global Marketing

LinkedIn

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Marco Vriens

Founder

Kwantum llc

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Romi Mahajan

CMRO

Quantarium

Agenda

9:00am - 10:00am

Registration + Coffee bar

JW Marriot, 502-503

10:00am - 10:30am

Welcome announcement

JW Marriot, 502-503

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Vivek Bhaskaran Founder and CEO, QuestionPro
10:30am - 11:15am

Keynote - The ROMI trap: Great marketing is about audiences and not about measurement

JW Marriot, 502-503

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Romi Mahajan Quantarium
11:15am - 12:00pm

Guest speaker: Smart selection process - how to identify the most valuable ideas

JW Marriot, 502-503

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Parag Vaish Google
12:00pm - 1:30pm

Lunch (provided)

1:30pm - 2:15pm

Guest speaker: Pushing boundaries on traditional branding research

JW Marriot, 502-503

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Rogier Verhulst LinkedIn
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Marco Vriens Kwantum llc
2:15pm - 3:00pm

Guest speaker: I helped invent NPS - Here’s how we really should think about CX!

JW Marriot, 502-503

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Richard Owen CX Group
3:00pm - 3:20pm

Break + Coffee Bar

3:20pm - 5:20pm

Training workshops

QP & CS Team

TABLE 1 - QP Mission: Survey survival bootcamp

It’s T-day (training day) at QuestionPro! This hands-on bootcamp takes a dive into QuestionPro with a survey simulation that tests everything you know about the platform. The simulation covers how to create, send surveys, and analyze the data. Bring your laptop and build your skills to complete the mission.

  • Mirror the QuestionPro hackathon with a prebuilt survey on paper
  • Add challenging tasks: Logic, settings, deployment, and test data for analysis
  • Turn in survey URL to session leader
  • Walk people through how to complete the mission
  • Give people a 2nd new survey challenge to complete at a 2nd table (if there’s time) and offer the winner prize at happy hour

Key takeaways

  1. A construct for measuring, analyzing, and activating workplace culture and employee experience
  2. Common pitfalls of employee feedback and how to avoid them
  3. Exclusive insights from our 1M+ benchmarking data points on culture and employee experience
TABLE 2 - Communities: Put your promoters to work!

Actively listen to your most important customers. These customers are the ‘Promoters’ on your NPS question. Recruit them to a Customer Advisory Board to tap into and learn more about them over time and why they are truly your 'Promoters'. Use the tools of a community to co-create with your top customers and uncover new insights.

  • Interactive quiz using the QP quiz tool to keep people engaged and explains the steps and tips on how creating an advisory board using Promoters.

Key takeaways

  1. Uncover how effectively tap into your 'Promoters'
  2. Learn how to actively listen to your most important customers.
  3. Find out more about a community and how this technique can lead to unprecedented
TABLE 3 - Workforce: Stop talking about EX and rock it!

The world of work has been paying a whole lot of lip service to employee experience for decades. But only those organizations that intentionally manage employee experience and the culture that drives it - using data, analytics, insights, stewardship, and accountability - out-recruit, out-engage, and outperform. Every. Single. Day. In this workshop, we'll show you how to do the same.

  • Interactive workshop

Key takeaways

  1. A construct for measuring, analyzing, and activating workplace culture and employee experience
  2. Common pitfalls of employee feedback and how to avoid them
  3. Exclusive insights from our 1M+ benchmarking data points on culture and employee experience
TABLE 4 - QP Mission: Survey challenge (laptops required)
  • Create survey requirements
  • Give people instructions
  • Have person(s) monitor and help with offering tips and best practices
  • Same person(s) to collect completed survey URL and check work to be entered into the drawing.
5:20pm - 5:30pm

Closing remarks

JW Marriot, 502-503

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Vivek Bhaskaran Founder and CEO, QuestionPro
5:30pm - 7:00pm

Networking + Happy hour

JW Marriot, 502-503

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QuestionPro The Insight company that gets research done

Registration

Register now and get Early Bird special price!

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JW Marriot Austin

Situated in the heart of downtown Austin, JW Marriot Austin brings unmatched luxury comfort and experience with sophisticated amenities.

This sprawling urban resort is just steps from the best attractions and entertainment options Austin has to offer - including the Sixth Street Entertainment District, South by Southwest Music Conference and Festival, Austin City Limits Music Festival and the University of Texas.

Featuring more than 120,000 square feet of flexible meeting space and easy access to the Austin Convention Center, this delightful venue also means serious business.

110 East 2nd Street, Austin, Texas 78701 USA

Presented by

Sponsors

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